Accountability Assistant (Aden)
The purpose of this role is to provide essential support to Save the Children’s programs focusing on promoting accountability to beneficiaries in Aden, Lahj and Aldhalea with the objective of empowering communities and obtaining feedback on SCI projects leading to improved quality and impact. The incumbent will work very closely with the Monitoring, Evaluation and Accountability Officer and program managers as well as all concerned project staff and project beneficiaries in establishing accountability mechanisms.
In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.
SCOPE OF ROLE:
Reports to: MEAL Officer
Staff reporting to this post: None
KEY AREAS OF ACCOUNTABILITY:
Programme Activity Support
- Lead on accountability activities, including the development and use of information materials and the establishment of a pilot complaints response mechanism with support from MEAL Officer.
- Develop and implement a monthly accountability plan in Aden, Lahj and Aldhalea selected area of interventions detailing the planned accountability activities which will lead to a sense of ownership and participation for beneficiaries.
- Build strong relationship with beneficiaries and local leaders in selected communities and maintain regular contact through field visits.
- Supporting the MEAL Officer and Area MEAL officer by providing the necessary information to beneficiaries on SCI, project details and beneficiary entitlements. This will include drafting standardised and project specific information packs and will be delivered verbally or through posters / other mechanisms.
- Logging complaints received on a daily basis, sharing the complaints log with the MEA Officer and program Managers on a weekly basis and processing complaints in a professional and timely manner according to the established system, ensuring that complaints are logged and addressed, respond to pending issues, provide support as needed, and communicate progress back to beneficiaries. Serious complaints relating to abuse, exploitation and corruption should be handled and referred appropriately.
- Compile, record and disaggregate monthly feedback and analyze data and produce monthly Feedback reports to the MEAL officer, indicating the type of accountability mechanisms established in each area of intervention and detailing key successes and challenges.
- Tracking the status of each feedback and ensuring that follow-ups are being made, and working to increase levels of beneficiary satisfaction with the follow-ups provided.
- Liaise with the MEAL Officer and program Managers on the design and roll-out of standardized accountability and quality tools and methodologies, ensuring that these are child-friendly and promote child participation as much as possible.
- Ensure that local officials and leaders are aware of SCI’s clear and transparent system of accountability and that they are supportive of this and included as appropriate.
- Provide inductions to community, beneficiaries, partner organisations and all SCI staff on accountability, including HAP standards (Humanitarian Accountability Partnership).
- Ensure that children, women and other vulnerable community members are included in all accountability activities.
- Support beneficiaries through information sharing and relating to services provided
- Any other tasks as requested by the line manager .
Data Entry and Management
- Compile and enter beneficiary and project information into databases from regularly collected.
- Format and clean data collected and entered, highlight inconsistencies or errors in data collection.
- Provide easy to read information with proper formatting and consolidation of data.
- Create and maintain numerous Excel databases for different types of projects (distributions, trainings, etc).
- Any other tasks as requested by the line management.
Bachelor Degree in information technology, statistics, business administration, social science or other discipline relevant to MEAL.
EXPERIENCE AND SKILLS
- At least one year work experience, with an NGO is preferred.
- Fluent in Arabic language and very good knowledge at English.
- Advanced understanding of Excel databases and data entry and ability to design Excel databases.
- Excellent computer skills, with strong typing skills in English and Arabic and knowledge of Word.
- Strong attention to detail and high level of accuracy in data management.
- At least one year experiences of working in community mobilization, social and field unit.
- Good organisational skills, the ability to pay close attention to detail and capable of reporting in a timely manner.
- Excellent verbal and written communication and relationship building skills.
- Ability to interact well with people (including children) and proven experience of building strong relationships with community members
- A confident, flexible and initiative-taking attitude with the ability to work independently, to be proactive in working with others, a willingness and commitment to work long hours and/or over weekends and to spend considerable amount of time in remote field sites.
- Commitment to and understanding of SCI’s aims, values and principles.
- Awareness of Core Humanitarian Standards and Humanitarian Accountability Standards.
- Experience of working with an international NGO in Yemen.
- Experience of social work in local communities.
- Experience of effectively communicating findings to internal/external stakeholders.
- Experience in child friendly accountability systems.
Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
- No child dies from preventable causes before their 5th birthday
- All children learn from a quality basic education and that,
- Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.
We are looking for people with enthusiasm and commitment to improve the protection and promotion of the rights of all children and to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
Save the Children International seeks to always be a child safe organization through fulfilling its obligations to the community and through programme implementation carried out by the organization for safeguarding children and to improve the living standards of the child.”
Please attach a copy of your CV and cover letter with your application, and include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply. You can apply here.
Deadline for submitting applications: 14th January 2021
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
All employees are expected to carry out their duties in accordance with our global anti-harassment policy.